Frequently asked questions

What materials do you use?

Pastel Materials:

  • Sennelier soft chalk pastels
  • Mungyo Gallery soft oil pastels
  • Arches cold pressed watercolour paper
  • Sennelier oil pastel fixative spray

Watercolour materials

  • Windsor and Newton Cotman Watercolour palette
  • Himi Gouache
  • Arches cold pressed watercolour paper
Do you take international commissions?

Unfortunately, I am only accepting Canadian commissions at the moment. There is a very high demand and I want to ensure piece is made with thoughtful attention!

If you are international please check my shop for prints!

How can I order a commission?

There are multiple ways you can get the process started:

  1. Contact me by filling out the contact form on this website, just include that you're interested in the comments.
  2. Email me: faeriepaint@gmail.com
  3. Fill out the waitlist form in the contact section (will only be available when commissions are full or closed).

Please wait for me to reach out :)

We will plan your desired piece through a series of messages (email, DM's), detailing exactly what you want.
When you are ready to move forward, a non-refundable 50 percent (%) deposit is required for me to begin the final piece. The rest will be payed upon shipping or delivery.

I have no responsibility after the item has been shipped.

Methods of payment:

E-transfer (Canadian Customers)
When will I get my order?

Online Orders:

  • Processing and shipping take about 1-3 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Commissions

  • Commissions are handcrafted and made just for you, so please allow me 1-3 weeks after confirming the initial design process.
Do you offer delivery or pick-up?

I am based in Southern Ontario, I can deliver or meet up anywhere in the GTA, Waterloo, or Niagara region. There will be a small added delivery fee.

PIckup is free!

Do you accept refunds and returns?

I do not accept returns or refunds unless the package has been damaged prior to or during delivery.

Please email me if this situation arises!